Refund Policy

1. The Short Version

Failed renders are never charged. Some new users may be offered a free preview of their first song. Unused pack credits can be refunded within 7 days of purchase; used credits cannot. Subscriptions can be canceled any time from Settings → Billing, and a subscription charge can be refunded within 7 days if none of that period's credits were used.

2. Credit Packs

Rap Duo AI sells one-time credit packs. Each video costs credits according to the model, resolution, and length you choose before rendering: a standard song (720p, 12 seconds) costs 10 credits, and a better model, a higher resolution, or a longer video costs more. Pack credits never expire.

• Single — 10 credits (≈ 1 song), $9.99
• Duo Pack — 50 credits (≈ 5 songs), $29
• Crew Pack — 350 credits (≈ 35 songs), $99
• Studio Pack — 900 credits (≈ 90 songs), $199
• Label Pack — 3,000 credits (≈ 300 songs), $499

Packs bought earlier, including the Party Pack, keep their credits.

3. Subscriptions

In addition to packs, Rap Duo AI offers subscriptions billed through Stripe. Subscriptions renew automatically until you cancel.

Monthly

• Basic — $29.90/month, 100 credits per month (≈ 10 songs)
• Pro — $49.90/month, 300 credits per month (≈ 30 songs)
• Studio — $99.90/month, 800 credits per month (≈ 80 songs)

Yearly (billed once a year)

• Basic — $100/year, 400 credits (≈ 40 songs)
• Pro — $500/year, 4,000 credits (≈ 400 songs)
• Studio — $600/year, 6,000 credits (≈ 600 songs)

The whole year's credits are granted at the start of the billing year.

• Subscription credits are valid for the current billing period only. Monthly credits expire at the end of that month's period; yearly credits expire at the end of the billing year. Unused subscription credits do not roll over.
• Pack credits and subscription credits share one balance, and the credits that expire soonest are used first.

4. Canceling a Subscription

You can cancel any time from Settings → Billing. Canceling stops the next renewal; your plan stays active, with its credits, until the end of the period you have already paid for. After that, no further charges are made. We do not give prorated refunds for partial periods.

5. Failed Renders

If a render fails — an error, a safety-filter refusal, a timeout, or a finished video withheld by our safety check — you are not charged, and any prepaid credits are returned to your balance automatically. This applies to pack and subscription credits alike. No ticket needed. A render that completes successfully but that you don't like is not a failed render.

6. Free Preview (Where Offered)

This offer is made only to some new users, at our discretion (for example, depending on how they reached the Service), and may change or end at any time; currently it requires an account signed in with Google. Where it is offered, you can render one video without paying and watch a short, low-resolution preview (about 5 seconds), as long as the settings you choose cost no more than 10 credits (a standard song). Unlocking it renders the full, watermark-free, downloadable video with those settings and costs its credits. If you don't unlock it, you pay nothing. It is limited to one per person, and free previews are limited per network and per day.

7. Refunds on Purchased Packs

• A pack that is entirely unused may be refunded in full within 7 days of purchase.
• A partially used pack may be refunded within the same 7 days for the unused credits, valued at that pack's per-credit price.
• After 7 days, or for credits already used to render or unlock a video, purchases are final.
• Credits you put in a gift link count as used once someone claims them. Unclaimed credits count as unused again after you stop the link or it expires.

8. Refunds on Subscriptions

• First subscription payment: may be refunded in full within 7 days of the charge if no subscription credits from it have been used.
• Renewals: a renewal charge may be refunded within 7 days of that charge only if none of that period's credits have been used.
• Subscription credits claimed from a gift link you created count as used.
• Otherwise, subscription charges are final, and partial periods are not refunded pro rata. You can still cancel at any time to stop future renewals.

9. Billing Errors and Duplicates

Charged twice or charged the wrong amount? Open a support ticket within 30 days with the order number and we will correct it promptly.

10. Chargebacks

Please contact us before disputing a charge with your bank — most issues are resolved within 5 business days. Fraudulent chargebacks (disputing charges for credits you used) may lead to account suspension.

11. How to Request a Refund

Open a support ticket from your account menu (Settings → Support tickets), or email support@rapduo.ai, including the order number and the reason. Approved refunds go back to the original payment method via Stripe, typically within 5–10 business days depending on your bank.

12. Statutory Rights

Nothing in this policy limits refund rights that mandatory consumer law grants you in your country of residence.